{"id":1928,"date":"2024-02-06T14:31:35","date_gmt":"2024-02-06T12:31:35","guid":{"rendered":"https:\/\/sitema.fi\/eng\/?p=1928"},"modified":"2024-02-06T14:31:58","modified_gmt":"2024-02-06T12:31:58","slug":"sitema-customer-satisfaction-stays-at-top-level","status":"publish","type":"post","link":"https:\/\/sitema.fi\/eng\/sitema-customer-satisfaction-stays-at-top-level\/","title":{"rendered":"Sitema customer satisfaction stays at top level!"},"content":{"rendered":"\t\t
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A<\/span>t the end of year 2023 <\/span>w<\/span>e measured customer satisfaction of <\/span>Sitema<\/span> and the results were again at an excellent level. In total we received 48<\/span> responses <\/span>in<\/span> our questionnaire<\/span>. The average result was 9,0 and the Net Promoter Score (NPS) was 75.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n

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Sitema<\/span> follows the satisfaction of our clients by project specific feedback<\/span> questionnaires<\/span> and annual customer satisfaction questionnaires. Ensuring that our clients are satisfied with the services we <\/span>provide<\/span> is essential, and we want to improve our activities to best suit our <\/span>clients<\/span> needs and wishes. Based on the results of 2023 we <\/span>seem to <\/span>have succeeded in this. Our aim is to provide services with <\/span>expertise<\/span> and high quality with good security of delivery.\u00a0<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n

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In our <\/span>questionnaire of 2023,<\/span> we received special thanks for our wide selection of services, the quality of our customer service and professional staff members. We <\/span>received also<\/span> plenty<\/span> comments and excellent ideas for improvements that we <\/span>aim to <\/span>implement as soon as possible.\u00a0<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n

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\u201cThank you to our clients for the feedback! Satisfaction <\/span>of both our personnel and customers is one of the keystones of <\/span>Sitema\u2019s<\/span> strategy also<\/span> in the future. This is a great start for the coming year\u201d states <\/span><\/span>Tuomas Maasalo<\/span><\/span>, the CEO of <\/span>Sitema<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n

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A <\/span>raffle <\/span>of<\/span> a<\/span> 250\u20ac <\/span>gift card<\/span> to Super was arranged among the people who left <\/span>us <\/span>their contact details. The winner has been <\/span>personally <\/span>contacted. Congratulations to the winner and many thanks to everyone who <\/span>participated<\/span> in the customer satisfaction <\/span>questionnaire<\/span>!<\/span><\/span>\u00a0<\/span><\/p>\n

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\u201cHow likely would you recommend <\/span>Sitema<\/span> to a colleague or business partner?\u201d The replies were divided into three categories: \u201cDetractors (0-6), Passives (7-8) and Promoters (9-10). In the questionnaire of 2023 25% of the respondents were Passives and 75% were Promoters. There were zero Detractors among the respondents! The NPS set at 75 while the industry benchmark for consulting is 68*.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n

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(<\/span>Source<\/span>:<\/span><\/span> Retently<\/span> (https:\/\/www.retently.com\/blog\/good-net-promoter-score\/)<\/span><\/span>\u202f<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n

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Best <\/span>regards<\/span>,<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n

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Tuomas, Petteri and <\/span>everyone<\/span> at <\/span>Sitema<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n

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Do<\/span> you<\/span> want<\/span> to <\/span>know<\/span> more<\/span> about<\/span> the<\/span> questionnaire<\/span> results<\/span> or<\/span> Sitema\u2019s<\/span> services<\/span>? <\/span>Please<\/span> contact<\/span> us <\/span>by<\/span> phone<\/span>, <\/span>email<\/span> or<\/span> social<\/span> media.<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n

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Tuomas Maasalo: +358 40<\/span><\/span>\u202f<\/span><\/span>669 4290 \/ tuomas.maasalo@sitema.fi\u202f<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n

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Petteri Kujala: +358 40<\/span><\/span>\u202f<\/span><\/span>137 0207 \/ petteri.kujala@sitema.fi\u202f<\/span><\/span>\u00a0<\/span><\/p>\n<\/div>\n

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<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

At the end of year 2023 we measured customer satisfaction of Sitema and the results were again at an excellent level. In total we received 48 responses in our questionnaire. The average result was 9,0 and the Net Promoter Score (NPS) was 75.\u00a0 Sitema follows the satisfaction of our clients by project specific feedback questionnaires and annual customer satisfaction questionnaires. Ensuring that our clients are satisfied with the services we provide is essential, and we want to improve our activities to best suit our clients needs and wishes. Based on the results of 2023 we seem to have succeeded in this. Our aim is to provide services with expertise and high quality with good security of delivery.\u00a0\u00a0 In our questionnaire of 2023, we received special thanks for our wide selection of services, the quality of our customer service and professional staff members. We received also plenty comments and excellent ideas for improvements that we aim to implement as soon as possible.\u00a0\u00a0 \u201cThank you to our clients for the feedback! Satisfaction of both our personnel and customers is one of the keystones of Sitema\u2019s strategy also in the future. This is a great start for the coming year\u201d states Tuomas Maasalo, the CEO of Sitema.\u00a0 A raffle of a 250\u20ac gift card to Super was arranged among the people who left us their contact details. The winner has been personally contacted. Congratulations to the winner and many thanks to everyone who participated in the customer satisfaction questionnaire!\u00a0 \u00a0 \u00a0 \u201cHow likely would you recommend Sitema to a colleague or business partner?\u201d The replies were divided into three categories: \u201cDetractors (0-6), Passives (7-8) and Promoters (9-10). In the questionnaire of 2023 25% of the respondents were Passives and 75% were Promoters. There were zero Detractors among the respondents! The NPS set at 75 while the industry benchmark for consulting is 68*.\u00a0 (Source: Retently (https:\/\/www.retently.com\/blog\/good-net-promoter-score\/)\u202f\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Best regards,\u00a0 Tuomas, Petteri and everyone at Sitema\u00a0 Do you want to know more about the questionnaire results or Sitema\u2019s services? Please contact us by phone, email or social media.\u00a0 Tuomas Maasalo: +358 40\u202f669 4290 \/ tuomas.maasalo@sitema.fi\u202f\u00a0 Petteri Kujala: +358 40\u202f137 0207 \/ petteri.kujala@sitema.fi\u202f\u00a0 \u00a0 \u00a0 \u00a0 \u00a0<\/p>\n","protected":false},"author":4,"featured_media":1104,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-1928","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uutinen"],"_links":{"self":[{"href":"https:\/\/sitema.fi\/eng\/wp-json\/wp\/v2\/posts\/1928","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sitema.fi\/eng\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sitema.fi\/eng\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sitema.fi\/eng\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/sitema.fi\/eng\/wp-json\/wp\/v2\/comments?post=1928"}],"version-history":[{"count":4,"href":"https:\/\/sitema.fi\/eng\/wp-json\/wp\/v2\/posts\/1928\/revisions"}],"predecessor-version":[{"id":1933,"href":"https:\/\/sitema.fi\/eng\/wp-json\/wp\/v2\/posts\/1928\/revisions\/1933"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sitema.fi\/eng\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/sitema.fi\/eng\/wp-json\/wp\/v2\/media?parent=1928"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sitema.fi\/eng\/wp-json\/wp\/v2\/categories?post=1928"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sitema.fi\/eng\/wp-json\/wp\/v2\/tags?post=1928"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}